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Booking confidence
Transparent pricing, instant confirmation, and hosted payments so you know exactly what you're paying before you commit.
Frequently Asked Questions
Find answers to common questions about booking, pickup, payments, and more. If you don't find what you're looking for, our support team is here to help.
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Arrival readiness
Clear pickup instructions, airport hub locations, and real-time coordination so your vehicle is ready when you land.
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Marketplace clarity
Understand the difference between fleet rentals and car sharing, coverage options, and what's included in every booking.
Guest question
How do I reserve a vehicle?
Search by location and dates, choose a rental class or car sharing listing, and complete checkout with hosted payments. Your reservation is confirmed instantly.
Guest question
Do you offer airport pickup?
Yes. Most of our locations are airport-ready with designated pickup hubs. You'll receive clear pickup instructions after booking.
Guest question
What about deposits and payment?
All payments are processed through our secure, PCI-compliant hosted payment system. A deposit may be collected at booking, with the remaining balance due at pickup.
Guest question
What's the difference between rentals and car sharing?
Rentals are fleet-backed vehicles managed by Ride Fleet operations. Car sharing listings are hosted by independent owners and managed through our platform with trip protection and hosted payments.
Guest question
Can I pick up or return after hours?
Availability varies by location. Check your booking confirmation for specific pickup and return windows. Some hosts offer flexible scheduling.
Guest question
What documents do I need?
You'll need a valid driver's license, a credit or debit card in your name, and you must meet the minimum age requirement (usually 21+). International licenses are accepted at most locations.
Guest question
What is the cancellation policy?
Rental bookings can be cancelled free of charge up to 48 hours before pickup. Car sharing bookings offer free cancellation up to 24 hours before pickup. Late cancellations may incur a fee.
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